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The RI Team is Ready to Help You

Refrigeration Innovation (RI), is on a mission to help reduce loss from poor environmental measurement, inaccurate sensors and unreliable monitoring systems. Our team stands right behind you to make sure you get the right equipment, that its set up correctly and that the systems behind it run flawlessly.

Please contact us using the form below to answer any questions on our products, the right configuration, who can support installation and how to source spare parts. The team at RI will respond as rapidly as they can to support your business goals.

Refrigeration Innovation, LLC Terms of Service

These TERMS OF SERVICE (this “Agreement”) is made between Refrigeration Innovation, LLC (“Refrigeration Innovation, LLC”) and you, or, if you represent an entity or other organization, that entity or organization (in either case “You”).

Refrigeration Innovation, LLC provides certain services relating to the management of package information and transmission of email and text messages (the “Services”) through the web site located at www.thermosimple.com (the “Site”).

All access to and use of the Services available through the Site is subject to the terms of this Agreement. If You wish to access and use the publicly available portions of the Services and the Site, You may do so only in compliance with the terms of this Agreement. If You have placed or later place an order (whether through the Site, by email, phone or otherwise) with Refrigeration Innovation, LLC (Your “Order”) seeking to access and use certain of the Services requiring registration, Refrigeration Innovation, LLC is willing to accept Your Order and provide You with access to and use of those Services only if You comply with the terms and conditions of this Agreement.

Without limiting the foregoing, the Services are not available to individuals under the age of 18 or who do not meet any of the other qualifications included in this agreement.

PLEASE CAREFULLY READ THIS AGREEMENT. BY SUBMITTING AN ORDER OR BY ACCESSING OR USING THE SITE OR SERVICES, YOU AGREE THAT YOU HAVE READ AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT.

IF YOU DO NOT AGREE TO THIS AGREEMENT, OR DO NOT MEET THE QUALIFICATIONS INCLUDED IN THIS AGREEMENT, Refrigeration Innovation, LLC IS NOT WILLING TO PROVIDE YOU WITH ACCESS TO OR USE OF THE SITE OR SERVICES AND YOU MUST NOT ACCESS OR USE THE SITE OR SERVICES. IF YOU ACCESS OR USE THE SITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU MEET THE QUALIFICATIONS INCLUDED IN THIS AGREEMENT AND AGREE TO BE BOUND BY THIS AGREEMENT.

This Agreement is entered into as of the earlier of the date You first submit an Order relating to the Services or first access or use the Services or a Site (the “Effective Date”). This Agreement consists of the following terms and conditions and each Order submitted by You and accepted by Refrigeration Innovation, LLC, each of which is incorporated in and made a part of this Agreement. Unless otherwise amended as provided herein, this Agreement will exclusively govern Your access to and use of the Services and the Sites and is the complete and exclusive understanding and agreement between the parties, and supersedes any oral or written proposal, agreement or other communication between the parties, regarding Your access to and use of the Services and the Sites. Except as expressly set forth in this Agreement, this Agreement may be amended or modified only by a writing signed by both parties. All waivers under this Agreement must be in writing. Any waiver or failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.

Refrigeration Innovation, LLC reserves the right, at any time, to change or modify the Site, Services or this Agreement, by making such change or modification available on the Site or by providing other notice to You. Any such change or modification will be effective 30 days after posting on the Site or such other notice. As applicable, You will be deemed to have agreed to such change or modification through Your continued use of the Site or Services.

  1. Definitions. Terms used in this Agreement will have the definitions given in this Agreement or, if not defined in this Agreement, will have their plain English meaning as commonly interpreted in the United States.
  2. Orders and Confirmation. All Orders placed by You will be governed by the terms of this Agreement. Refrigeration Innovation, LLC will confirm Your Order either through the Site at the time you submit Your Order or by providing You with access to the Services (each, a “Confirmation”). If the terms of any Order conflict with the terms of any Confirmation of that Order, the terms of the Confirmation will govern and control with respect to the Services provided to You. This Agreement will govern and control the terms of each Order and Confirmation under this Agreement. By accessing or using any of the Services, You agree to be bound by the terms of this Agreement and each applicable Order and Confirmation with respect to those Services.
  3. Applicable Policies. In addition to the terms of this Agreement, Your access to and use of the Site and Services is subject to Refrigeration Innovation, LLC’s then-current policies relating to the Site and Services, including, without limitation, the Refrigeration Innovation, LLC Privacy Policy available on the Site. You are responsible for compliance with these policies and all other Refrigeration Innovation, LLC policies applicable to the access and use of the Services posted to the Site or provided through Services.
  4. Restrictions. You acknowledge that the Services, Sites, Software, and the databases, software, hardware and other technology used by or on behalf of Refrigeration Innovation, LLC to provide the Services and operate the Sites (the “Technology”) and their structure, organization, and underlying data, information and source code constitute valuable trade secrets of Refrigeration Innovation, LLC. You will not, and will not permit any third party to: (1) access or use the Services or the Sites, in whole or in part, except as expressly provided in this Agreement; (2) use the Site, Services or any Software to harvest or collect email addresses or other contact information of third parties by any means for the purposes of sending unsolicited emails or other unsolicited communications; (3) use the Site, Services or any Software in any unlawful manner or in any other manner that could damage, disable, overburden or impair the Site or Services; (4) use automated scripts to collect information from or otherwise interact with the Site, Services or any Software; (5) use the Site, Services or any Software to intimidate or harass any other people or entities; alter, modify, reproduce, create derivative works of the Services, Technology, or any Software; (6) distribute, sell, resell, lend, loan, lease, license, sublicense or transfer any of Your rights to access or use the Services or any Software, including, without limitation, providing outsourcing, service bureau, hosting, application service provider or on-line services to third parties, or otherwise make the Services or any Software, or access thereto, available to any third party; (7) reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code or method of operation of or any trade secrets embodied in the Site, Services, Technology or any Software; (8) attempt to circumvent or overcome any technological protection measures intended to restrict access to any portion of the Sites, Services, Technology, or any Software; or (9) interfere in any manner with the operation or hosting of the Sites, Services, Technology or any Software, or attempt to gain unauthorized access to the Sites, Services, Technology or any Software. You will not allow any access to or use of the Services by anyone other than Your authorized Users, and any such use will be consistent with the terms, conditions and restrictions set forth in this Agreement.
  5. Payment. You agree to pay Refrigeration Innovation, LLC all fees set forth in each Order or Confirmation and any fees otherwise specified on the Site or through the Services (“Fees”). All Fees will be billed as indicated in each Order or Confirmation. If the applicable Order or Confirmation does not specify any applicable billing terms, the initial payment of Fees specified under that Order or Confirmation for each period in Your subscription will be due and payable by You in advance on or before the Effective Date and again on or before the completion of each subsequent period under this Agreement. If You have specified credit card or direct withdrawal from a bank account as an applicable payment mechanism under this Agreement, You grant Refrigeration Innovation, LLC the right to charge the credit card or debit the bank account provided to Refrigeration Innovation, LLC for all Fees incurred under this Agreement. All Fees will be non-refundable once paid to Refrigeration Innovation, LLC (including upon any termination or suspension of this Agreement). Until paid in full, all past due amounts will bear an additional charge of the lesser of 1 1/2% per month or the maximum amount permitted under applicable law. Refrigeration Innovation, LLC may change any portion of the Fees by posting the changes to the Sites or otherwise notifying You through the Services of the change, such changes to take effect at the beginning of the next period of this Agreement. If Refrigeration Innovation, LLC requires use of collection agencies, attorneys, or courts of law for collection on Your account, You will be responsible for those expenses. You will be responsible for all use, sales, and other taxes imposed on the Services provided under this Agreement.
  6. Ownership. Refrigeration Innovation, LLC retains all right, title and interest, including, without limitation, all IPR (as defined below), in and to the Sites, Services, Technology, Refrigeration Innovation, LLC Content (as defined below), any Software, and any additions, improvements, updates, and modifications thereto. You acknowledge that You are not receiving any ownership interest in or to any of the foregoing, and no right or license is granted to You to use them apart from Your right to access the Services under this Agreement. The Refrigeration Innovation, LLC name, logo and the product and service names associated with the Services are trademarks of Refrigeration Innovation, LLC (or its third party providers), and no right or license is granted to You to use them. For purposes of this Agreement, “IPR” means any and all intellectual property rights, proprietary rights, rights of publicity, rights of privacy, and any and all other legal rights protecting data, information or intangible property throughout the world, including, without limitation, any and all copyrights, trademarks, service marks, trade secrets, patent rights, moral rights, sui generis rights in databases, and contract rights.
  7. Content.
    1. Refrigeration Innovation, LLC Content. You with access to certain data, information and other content through the Site and Services (“Refrigeration Innovation, LLC Content”). Unless otherwise noted on the Site, as between You and Refrigeration Innovation, LLC, all Refrigeration Innovation, LLC Content is owned by Refrigeration Innovation, LLC. Subject to this Agreement, each User may: (a) access the Refrigeration Innovation, LLC Content (without modification) solely for Your own business purposes in connection with Your use of the Services; and (b) distribute the Refrigeration Innovation, LLC Content (without modification) as incorporated into emails generated and sent by You through the Services. Except as expressly provided in this Agreement, You will not, and will not permit any User to: (i) alter, modify, reproduce, or create derivative works of the Refrigeration Innovation, LLC Content; (ii) distribute, sell, resell, lend, loan, lease, license, sublicense or transfer the Refrigeration Innovation, LLC Content, including, without limitation, providing outsourcing, service bureau, commercial hosting, application service provider or on-line services to third parties; or (iii) alter, obscure or remove any copyright, trademark or any other notices that are provided on or in connection with the Refrigeration Innovation, LLC Content. Certain of the Refrigeration Innovation, LLC Content includes or is based on data, information and content from independent third party providers (“Third Party Content”). Refrigeration Innovation, LLC uses commercially reasonable measures to ensure that the Third Party Content is reliable, but Refrigeration Innovation, LLC has no independent basis to verify or contradict the accuracy or completeness of the Third Party Content and will not be responsible for any erroneous Third Party Content provided through the Services.
    2. Your Content. You will be solely responsible for all data, information and other content provided by, or collected or obtained from, You or any of Your Users through the Services, including, without limitation, all personally identifiable information relating to You or any of Your Users, customers, service providers, employees, contractors or agents (“Your Content”). You grant to Refrigeration Innovation, LLC all necessary rights and licenses in and to Your Content necessary for Refrigeration Innovation, LLC to provide the Services under this Agreement. As between You and Refrigeration Innovation, LLC, You retain all of Your rights in and to Your Content and do not convey any proprietary interest therein to Refrigeration Innovation, LLC other than the licenses set forth herein. You represent and warrant that none of Your Content violates this Agreement or the Privacy Policy. You will maintain an adequate back-up of all Your Content and Refrigeration Innovation, LLC will not be responsible or liable for any deletion, correction, destruction, damage, loss or failure to store or back-up any of Your Content. Refrigeration Innovation, LLC may take remedial action if any of Your Content violates this Agreement, provided that Refrigeration Innovation, LLC is under no obligation to review any of Your Content for accuracy or potential liability. You represent and warrant to Refrigeration Innovation, LLC that You have all necessary right, title, interest and consent necessary to allow Refrigeration Innovation, LLC to use Your Content for the purposes for which You provide Your Content to Refrigeration Innovation, LLC, including, without limitation, the delivery of any and all emails and other communications. You will defend, indemnify and hold harmless Refrigeration Innovation, LLC from any and all losses, costs, damages, liabilities or expenses (including without limitation reasonable attorney’s fees) incurred or arising from any claim by a third party arising out of or relating to Your Content or the use thereof by Refrigeration Innovation, LLC in providing the Services.
  8. Warranties and Disclaimer.
  9. By Refrigeration Innovation, LLC. Except in the case of any Services provided during a Trial Subscription, Refrigeration Innovation, LLC represents and warrants to You that Refrigeration Innovation, LLC will use commercially reasonable efforts to maintain and verify that the Services operate in accordance with this Agreement. Refrigeration Innovation, LLC’s sole obligation and Your sole and exclusive remedy in the event of any failure by Refrigeration Innovation, LLC to comply with the foregoing sentence will be for Refrigeration Innovation, LLC to, at Refrigeration Innovation, LLC’s option, re-perform the affected Services or refund to You the fees You have actually paid for the affected Services during the month in which the failure occurred. Notwithstanding the foregoing, You remain solely and entirely responsible for Your compliance with, and will defend, indemnify and hold harmless Refrigeration Innovation, LLC from and against any claims arising from any actual or alleged violation by You of any international, federal, state or local treaties, laws, rules, regulations or ordinances regarding Your use of or access to the Site or Services or regarding your business, products or services, including, without limitation, regarding data and data privacy and the transmission of electronic mail messages, whether solicited or unsolicited.
  10. By You. You hereby represent, warrant, and covenant for the benefit of Refrigeration Innovation, LLC that: (1) You have the legal right and authority to enter into this Agreement, and, if You are accepting this Agreement on behalf of a company or other entity, to bind the company or other entity to the terms of this Agreement; (2) You have the legal right and authority to perform Your obligations under this Agreement and to grant the rights and licenses described in this Agreement and in any applicable additional agreement You enter into in connection with any of the Services; and (3) Your Content, and any other data, information or content You provide to Refrigeration Innovation, LLC in connection with this Agreement and Your access to the Site and use of the Services, is correct and current.
  11. Disclaimer. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION 14, THE SITES AND SERVICES (AND ALL Refrigeration Innovation, LLC CONTENT PROVIDED THROUGH THE SITES AND SERVICES) ARE PROVIDED TO YOU STRICTLY “AS IS” AND “AS AVAILABLE” AND Refrigeration Innovation, LLC AND ITS PROVIDERS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND WITH REGARD TO ANY SUBJECT MATTER OF THIS AGREEMENT, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, TITLE OR NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY Refrigeration Innovation, LLC, ITS EMPLOYEES, DISTRIBUTORS, DEALERS, OR AGENTS WILL INCREASE THE SCOPE OF, OR CREATE ANY NEW WARRANTIES IN ADDITION TO, THE WARRANTIES EXPRESSLY SET FORTH IN THIS SECTION 13.
  • Indemnity.
  • By Refrigeration Innovation, LLC. Except in the case of any Services provided during a Trial Subscription, Refrigeration Innovation, LLC will, at its expense, defend You against any claims brought against You by a third party that Your use of the Services in accordance with this Agreement infringes any copyright, trade secret or trademark right. The foregoing obligations of Refrigeration Innovation, LLC under this Section 14 are conditioned upon You providing Refrigeration Innovation, LLC with: (a) notice of any such claim within 10 days after You receive written notice thereof; (b) sole control over the defense and settlement of such claim; and (c) reasonable assistance (at Refrigeration Innovation, LLC’s expense) in the defense and settlement of such claim. If You are, or Refrigeration Innovation, LLC reasonably believes You may be, enjoined from using the Services, Refrigeration Innovation, LLC, at Refrigeration Innovation, LLC’s option and expense, may procure the right for You to continue using the Services, replace or modify the Services so that they become non-infringing, or provide You a refund of all pre-paid amounts applicable to such Services (if any) and terminate this Agreement with respect to such Services. This Section 14.1 constitutes Refrigeration Innovation, LLC’s sole and exclusive liability, and Your sole and exclusive remedy, for any infringement or misappropriation of any third party IPR by or through the Site, Services, Technology, Refrigeration Innovation, LLC Content or any Software.
  • By You. You hereby indemnify, defend, and hold harmless Refrigeration Innovation, LLC and its affiliates, employees, agents, contractors, assigns, licensees, and successors in interest (“Indemnified Parties”) from any and all claims, losses, liabilities, damages, fees, expenses, and costs (including attorneys’ fees, court costs, damage awards, and settlement amounts) that result from any claim or allegation against any Indemnified Party arising from Your accessing or using the Site, Services, Software, Your Content, Refrigeration Innovation, LLC Content, any email or other communication generated or sent through the Services, or any breach of this Agreement. Refrigeration Innovation, LLC will provide You with notice of any such claim or allegation, and Refrigeration Innovation, LLC will have the right to participate in the defense of any such claim at its expense.
  • Limitation on Liability. IN NO EVENT WILL Refrigeration Innovation, LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE), ARISING IN ANY WAY IN CONNECTION WITH OR OUT OF THE USE OF THE SITES, SERVICES (OR ANY Refrigeration Innovation, LLC CONTENT PROVIDED THROUGH THE SITES OR SERVICES), EVEN IF Refrigeration Innovation, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOSS OF DATA, OPPORTUNITY, REVENUES OR PROFITS, BUSINESS INTERRUPTION, OR PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES. Refrigeration Innovation, LLC’S TOTAL CUMULATIVE LIABILITY IN CONNECTION WITH THIS AGREEMENT AND ALL SERVICES PROVIDED UNDER THIS AGREEMENT, WHETHER IN CONTRACT OR TORT OR OTHERWISE, WILL NOT EXCEED THE FEES PAID TO Refrigeration Innovation, LLC HEREUNDER IN THE 1 MONTH PRECEDING ANY SUCH INITIAL OCCURRENCE OF LIABILITY (OR, IF NO SUCH FEES HAVE BEEN PAID, $10). YOU AGREE THAT THE FEES REFLECT THE ALLOCATION OF RISK SET FORTH IN THIS AGREEMENT AND ACKNOWLEDGE THAT Refrigeration Innovation, LLC WOULD NOT ENTER INTO THIS AGREEMENT WITHOUT THESE LIMITATIONS ON ITS LIABILITY. IN JURISDICTIONS WHERE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT PERMITTED, Refrigeration Innovation, LLC’S LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
  • Data Privacy. In respect of Your use of the Site and Services and in relation to any personally identifiable and other data and information You provide to Refrigeration Innovation, LLC through the Site and Services, You expressly consent to the use and disclosure of that data and information as described in Refrigeration Innovation, LLC’s then-current privacy policy displayed on the Site (“Privacy Policy”) Notwithstanding anything in the Privacy Policy, Refrigeration Innovation, LLC will have the right to collect, extract, compile, synthesize, and analyze non-personally identifiable data or information (data or information that does not identify an entity or natural person as the source thereof) resulting from Your access to the Site and Your use and operation of the Services. To the extent any such non-personally identifiable data or information is collected or generated by Refrigeration Innovation, LLC, the data and information will be solely owned by Refrigeration Innovation, LLC and may be used by Refrigeration Innovation, LLC for any lawful business purpose without a duty of accounting to You, provided that the data and information is used only in an aggregated form, without directly identifying You, any User or customer, or any other entity or natural person as the source thereof.
  • Confidentiality. For purposes of this Agreement, “Confidential Information” means all nonpublic information disclosed or made available under this Agreement that relates to the Technology, the provision or receipt of the Services, or either party’s technology, finances, operations, customers or business. For the avoidance of doubt, (1) the Services, Technology, and Refrigeration Innovation, LLC Content are the Confidential Information of Refrigeration Innovation, LLC, (2) all data regarding Your email recipients, including without limitation, identities and email addresses are Your Confidential Information, and (3) the data and information specified in Section 16 will not be Your Confidential Information. Each party agrees to protect the other party’s Confidential Information with the degree of care that such party uses to protect its own confidential information of like nature, but in no case less than reasonable care. Each party agrees that, except as expressly directed by the other party, it will not at any time during or after the term of this Agreement: (1) disclose any Confidential Information to any third party; (2) permit any third party to examine and/or make copies of any reports, documents or electronic data containing Confidential Information; or (3) use any of the Confidential Information for any reason other than for the purposes of this Agreement. Each party may disclose Confidential Information to personnel having a need to receive the Confidential Information in the performance of their duties under this Agreement, provided, however, that such personnel are informed of the confidentiality obligations hereunder and each party uses its best efforts to ensure their compliance therewith. If either party is required to disclose the other party’s Confidential Information pursuant to any statute, regulation, order, subpoena or document discovery request, it will furnish written notice of such disclosure to the other party as soon as practicable in order to afford such party the opportunity to seek a protective order and the party required to make such disclosure will reasonably cooperate in such efforts (at the other party’s reasonable expense). In the event of any conflict between the Privacy Policy and the provisions of this Section 17, the provisions of this Section 17 shall control.
  • Claims of Infringement. Just as Refrigeration Innovation, LLC requires users of the Site to respect the copyrights and other intellectual property rights of Refrigeration Innovation, LLC, its affiliates, and other third parties, Refrigeration Innovation, LLC respects the copyrights and other intellectual property rights of Users of the Site and other third parties. If You believe in good faith that Your copyrighted work has been reproduced on the Site without authorization in a way that constitutes copyright infringement, You may notify us via email to service@Refrigeration Innovation, LLC.com or via mail to Refrigeration Innovation, LLC LLC, 1420 East Roseville Pkwy, Ste 140-243, Roseville, CA 95661.
  • Linked Sites. The Site and communications sent through the Services may contain links to third-party sites that are not under the control of Refrigeration Innovation, LLC, and Refrigeration Innovation, LLC is not responsible for any content on any linked site. If you access a third-party site from the Site or from a communication sent through the Services, then you do so at your own risk. Refrigeration Innovation, LLC provides links only as a convenience, and the inclusion of the link does not imply that Refrigeration Innovation, LLC endorses or accepts any responsibility for the content on those third-party sites. Refrigeration Innovation, LLC welcomes links to the Site. You may establish a link to this Site, provided that the link does not state or imply any sponsorship or endorsement of Your site by Refrigeration Innovation, LLC or any group or individual affiliated with Refrigeration Innovation, LLC. You may not use on your site any Content or Marks appearing on the Site in establishing the link. You may not frame or otherwise incorporate into another site the Content or other materials on the Site without prior written consent.
  • Disputes. Except as otherwise provided below, the parties will attempt to resolve all disputes, controversies, or claims arising under, out of, or relating to this Agreement, including the formation, validity, binding effect, interpretation, performance, breach or termination, of this Agreement and the arbitrability of the issues submitted to arbitration hereunder and non-contractual claims relating to this Agreement (each, a “Dispute”), in accordance with the procedures set forth in this Section 20. If any Dispute cannot be resolved through negotiations between the parties within 5 days of notice from one party to the other of the Dispute, such Dispute will be finally settled through binding arbitration under the arbitration of the International Chamber of Commerce (“ICC”) then in effect (the “Rules”). Either party may commence the arbitration by delivering a request for arbitration as specified in the Rules. The arbitration will be conducted before a sole neutral arbitrator selected by agreement of the parties. If the parties cannot agree on the appointment of a single arbitrator within 30 days (the “Initial Period”) after either party to this Agreement delivers a request for arbitration, a neutral arbitrator will be selected as provided in the Rules. The arbitration will be conducted exclusively in the English language at a site specified by Refrigeration Innovation, LLC in Sacramento, California. The award of the arbitrator will be the exclusive remedy of the parties for all claims, counterclaims, issues or accountings presented or plead to the arbitrator. The award of the arbitrators will require payment of the costs, fees and expenses incurred by the prevailing party in any such arbitration by the non-prevailing party. Judgment upon the award may be entered in any court or governmental body having jurisdiction thereof. Any additional costs, fees or expenses incurred in enforcing the award may be charged against the party that resists its enforcement.
  • Governing Law. The interpretation of the rights and obligations of the parties under this Agreement, including, to the extent applicable, any negotiations, arbitrations or other proceedings hereunder, will be governed in all respects exclusively by the laws of the State of California as such laws apply to contracts between California residents performed entirely within California. Each party agrees that it will only bring any action or proceeding arising from or relating to this Agreement in a federal court in the Northern District of California or in state court in Sacramento, California, and You irrevocably submit to the personal jurisdiction and venue of any such court in any such action or proceeding or in any action or proceeding brought in such courts by Refrigeration Innovation, LLC.
  • General. If any provision of this Agreement is held to be unenforceable, that provision will be removed to the extent necessary to comply with the law, replaced by a provision that most closely approximates the original intent and economic effect of the original to the extent consistent with the law, and the remaining provisions will remain in full force. The prevailing party in any lawsuit or proceeding arising from or related to this Agreement will be entitled to receive its costs, expert witness fees and reasonable attorneys’ fees, including costs and fees on appeal. Neither this Agreement nor any rights or obligations of You hereunder may be assigned or transferred by You (in whole or in part and including by sale, merger or operation of law) without the prior written approval of Refrigeration Innovation, LLC. Any assignment in violation of the foregoing will be null and void. Refrigeration Innovation, LLC may assign this Agreement to any party that assumes Refrigeration Innovation, LLC’s obligations hereunder. The parties hereto are independent parties, not agents, employees or employers of the other or joint venturers, and neither acquires hereunder any right or ability to bind or enter into any obligation on behalf of the other. This Agreement is the complete and exclusive statement of the agreement between the parties with respect to the subject matter of this Agreement, and this Agreement supersedes any proposal or prior agreement, oral or written, and any other communications between the parties in relation to the subject matter of this Agreement. Refrigeration Innovation, LLC may reference You as a user of the Services and use Your name and logo, as applicable, in listings of users of the Services appearing on the Refrigeration Innovation, LLC web site and for other marketing and promotional purposes relating to the Services.

The RI Team is Ready to Help You

Refrigeration Innovation (RI), is on a mission to help reduce loss from poor environmental measurement, inaccurate sensors and unreliable altering systems. Our team stands right behind you to make sure you get the right equipment, that its set up correctly and that the systems behind it run flawlessly.

Please contact us using the form below to answer any questions on our products, the right configuration, who can support installation and how to source spare parts. The team at RI will respond as rapidly as they can to support your business goals.

Refrigeration Innovation Privacy Policy

Refrigeration Innovation (“Refrigeration Innovation,” “Us,” or “We”) is committed to protecting the privacy of the users of the http://www.Refrigeration Innovation.com website (the “Site”) and the services offered through the Site, including by way of example the email and other communications sent through those services (the “Services”). This privacy policy (the “Policy”) discloses Refrigeration Innovation’s information privacy practices for the Site and Services. This policy is intended to inform users of our Services and other visitors to the Site of the information collection and use practices of the Site and Services.

COLLECTION AND USE OF INFORMATION GENERALLY.

Refrigeration Innovation collects information directly from the users of our Site and Services. Refrigeration Innovation also receives information regarding users from our customers and from other third parties. We will not sell, share, transfer, or use the information we collect from users or receive from our customers or other third parties regarding users other than as stated in this Policy. In addition, we will not sell, share, transfer, or use the information we receive from our customers or from other third parties regarding users except in accordance with the directions of those customers and other third parties.

COLLECTION AND USE OF INFORMATION BY OUR CUSTOMERS AND OTHER THIRD PARTIES.

Certain of the websites of Refrigeration Innovation’s customers, advertisers or affiliates and other third-parties may be accessible through the Site or through email or other communications sent through the Services. You may be asked to provide personally identifiable information (or other information) to these customers or other third parties through these websites or through the communications sent to you through the Services, including by way of example when you click on a link on the Site to one of these other websites or on a link in an email or other communication sent through the Services. These customers and third parties maintain their own privacy and data collection policies and practices. This Policy covers only information collected through the Site and Services and does not extend to our customers or any third parties. Refrigeration Innovation IS NOT RESPONSIBLE FOR THE POLICIES OR PRACTICES OF OUR CUSTOMERS OR ANY THIRD PARTIES. YOU SHOULD REVIEW THE APPLICABLE PRIVACY POLICIES OF OUR CUSTOMERS AND ANY THIRD PARTIES BEFORE PROVIDING THEM WITH ANY PERSONALLY IDENTIFIABLE INFORMATION.

COLLECTION AND USE OF PERSONALLY IDENTIFIABLE INFORMATION BY Refrigeration Innovation.

We only collect and use personally identifiable information regarding users of the Site or Services as described in this Policy. In addition, we do not process or use personally identifiable information that we collect or that is received from our customers or from other third parties in a way that is incompatible with the purposes for which it was collected or received or subsequently authorized by you. Except as noted in this Policy, personally identifiable information collected by Refrigeration Innovation on the Site or through the Services is NOT shared with third parties without your consent.

We may automatically collect personally identifiable information from you when you access the Site or use or access the Services. We may also collect personally identifiable information from you through a number of voluntary sources on the Site or through the Services, including through emails or other communications sent through the Services. For example, these sources may include responses, registrations, surveys, reviews, comments, confirmations, emails, postings, messages, telephone calls, written correspondence or other electronic submissions and communications sent by you to the Site or through the Services. The personally identifiable information we may collect from you will include, by way of example:

  • Domain name and Internet Protocol (IP) address;
  • E-mail address;
  • Contact information (including, name, address, zip code, country, and phone number);
  • Gender;
  • Financial information, such as account or credit card numbers;
  • User-specific and aggregate information on areas of the Site accessed and the Services used;
  • Username and password information for the Site or Services; and
  • Other information you volunteer to the Site, through the Services or through other means of communication, such as responses, registrations, surveys, reviews, comments, confirmations, emails, postings, messages, telephone calls, written correspondence or other electronic submissions and communications sent by you to the Site or through the Services.

YOU SHOULD NOT PROVIDE Refrigeration Innovation WITH ANY PERSONALLY IDENTIFIABLE INFORMATION (OR SUBMIT OR POST ANY PERSONALLY IDENTIFIABLE INFORMATION TO THE SITE OR IN RESPONSE TO ANY EMAIL OR OTHER COMMUNICATION) UNLESS YOU WOULD LIKE THAT INFORMATION TO BE USED IN ACCORDANCE WITH THIS POLICY.

The personally identifiable information that Refrigeration Innovation collects from users of the Site or Services (both registered and unregistered) may be used for a variety of purposes, including by way of example:

  • Providing the Services;
  • Customizing advertising or other content displayed on the Site or through the Services;
  • Customizing the layout of the Site or Services;
  • Notifying users of the Site or Services about updates to and activities on the Site or Services and about goods and services that we feel may be of interest to you;
  • Improving the content of the Site or Services;
  • Analyzing data and patterns regarding usage of the Site or Services; and
  • Contacting users of the Site or Services for information verification purposes.

COLLECTION AND USE OF NON-PERSONALLY IDENTIFIABLE INFORMATION BY Refrigeration Innovation.

Where possible, our server automatically recognizes and collects certain non-personally identifiable information regarding visitors to the Site and users of the Services, including by way of example, IP address, browser type, and other information regarding the system and connection of each visitor or user. We also collect information about how visitors access and use the Site and Services, including by way of example what pages of the Site are viewed and what portions of services are used. When providing the Services, we collect information regarding the performance of the Services, which includes metrics related to the deliverability of emails and other electronic communications. This information allows us to improve the content of the Site and Services, facilitate research and analysis of the Site and Services, and develop and refine our Services. Sometimes, we utilize the services of a third party to help us understand this information better, although the information that is disclosed to these entities remains at all times in anonymous and non-personally identifiable form. We may also provide this information to our customers in anonymous and non-personally identifiable form.

CHILDREN.

The Site and Services are not directed to children under 13 years of age. Refrigeration Innovation does not knowingly solicit or collect information from children under 13 years of age.

SENSITIVE INFORMATION.

Refrigeration Innovation does not knowingly solicit or collect, and you should not provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information.

DISCLOSURE AS REQUIRED BY LAW.

Though we make every reasonable effort to preserve user privacy, we may need to disclose personally identifiable information of certain users of the Site or Services when we have a reasonable and good-faith belief that the disclosure is necessary to enforce the Terms of Use for the Site, comply with a judicial proceeding, court order or other legal process, or to otherwise enforce or protect Refrigeration Innovation’s rights under applicable law, including, without limitation, Refrigeration Innovation’s intellectual property rights. In this situation we will use reasonable efforts to provide notice of this disclosure to all affected users, to the extent reasonably possible under the circumstances.

SERVICE ANNOUNCEMENTS AND CUSTOMER SERVICE.

On occasion it is necessary to send out service related announcements. For instance, if the Site or any of the Services is temporarily suspended for maintenance we might send users an email. We also communicate with users to provide customer service in accordance with our Terms of Service. Generally, users may not opt-out of these communications without also deactivating their account and ceasing use of the Services. These communications are not promotional in nature.

SPECIAL OFFERS AND UPDATES.

We may send new registrants of the Site or Services a welcoming email to verify password and username. Established members may occasionally also receive information on products, services and special deals, and periodic newsletters. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out section.

YOUR CALIFORNIA PRIVACY RIGHTS.

California law provides that California residents have a right to request that businesses tell them how their personally identifiable information has been shared with third parties for those third parties’ direct marketing purposes. However, there is an exception to this requirement for businesses that have adopted and disclosed, in their privacy policy, a policy of not disclosing a person’s personally identifiable information to third parties for those third parties’ direct marketing purposes if that person has exercised an option to opt-out of the disclosure of their personally identifiable information to third parties for such purposes.

CHOICE AND OPT-OUT.

We provide you with a choice whether to receive certain emails and other communications through the Site and Services.

We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes. If you are a user of the Site or Services and you no longer wish to receive emails or other communications from us or have your email address or other contact information shared with third parties, you may opt-out of receiving email or other communications from us or having your email address or other contact information shared with third parties. Some communications (e.g. important account notifications and billing information) are considered transactional and are necessary for all Refrigeration Innovation customers. Customers must cancel your Refrigeration Innovation account to unsubscribe you from these communications.

All opt-out requests can be made by emailing us at: service@Refrigeration Innovation.com. Please note that it may take up to 7 days to remove your contact information from our communications lists, so you may receive correspondence from us for a short time after you make your request.

COOKIES AND WEB BEACONS.

“Cookies” include commonly used pieces of information in the form of small files that are placed on an individual’s computer hard drive to enable the individual to more easily communicate and interact with the Site and Services. We may use cookies on the site or in communications sent through the Services for various purposes, including by way of example:

  • Saving user preferences;
  • Customizing content of the Site for individual users;
  • Recording session information;
  • Saving certain information about users of the Site and others who visit the Site; and
  • Facilitating and enhancing interaction with the Site.
  • Refrigeration Innovation does not use cookies to retrieve information from a computer that is unrelated to Refrigeration Innovation or the Site or Services.

A cookie does not collect or keep your name or other personally identifying information; however, we may link the information obtained through cookies to other personally identifiable information to give us a better understanding of your preferences, so that we can provide a more meaningful experience to you on our Site and through our Services.

“Web beacons” (also known as “single-pixel” or “clear” GIFs) include electronic images imbedded in the Site or in communications sent through the Services which are invisible to users. Web beacons collect information, such as identifiers, time and date of access, and descriptions of the pages or communications in which the web beacons are imbedded. The Site and communications sent through the Services may include web beacons. We may use the web beacons on the Site and in communications sent through the Services for various purposes, including by way of example to track users who have visited our Site, viewed advertisements on the Site or in communications sent through the Services, or otherwise accessed communications sent through the Services. Most browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You may also be able to refuse certain web beacons by adjusting the settings on your browser or email software. Please refer to your browser or email software instructions or help screen to learn more about these functions.

ACCESS, REVIEW, AND UPDATE OF INFORMATION.

Refrigeration Innovation takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete and current. The users of the Site or Services should email us at service@Refrigeration Innovation.com to review, delete, deactivate, update or change any personal information that was previously provided to or collected by Refrigeration Innovation.

CONSENT TO THE USE OF THIRD PARTY PROVIDERS.

In addition to the specific third parties noted in this Policy, Refrigeration Innovation may also contract with Agents to provide various services to Refrigeration Innovation relating to the Site or Services on an outsourced basis rather than performing the services itself (as used here, “Agents” are persons or companies who act on behalf of or under the direction of Refrigeration Innovation). For example, Refrigeration Innovation may contract with a website hosting provider to host all or a portion of the Site or Services for Refrigeration Innovation.

By visiting the Site or using the Services, all visitors consent to Refrigeration Innovation providing both personal and non-personal information received from those visitors to these Agents for the purpose of enabling the third party provider to provide these outsourced services to Refrigeration Innovation. In addition, all visitors consent to the collection, maintenance, and processing of their personal and non-personal information by Refrigeration Innovation and these Agents.

NOTIFICATION OF CHANGES.

We will notify users of any changes to this Policy. Notification will be made by way of an email or by posting of the changes on the Site. Changes to this Policy will be effective 30 days following notice. Your continued use of the Site or Services after any change has become effective will constitute your acceptance of that change. Unless we seek and receive consent from a user, we will use information we collect from users in accordance with the version of the Policy effective when the information was last collected. Users may contact us regarding any change to this Policy, including to prevent their information from being used pursuant to any change to this Policy, by emailing us at customers@Refrigeration Innovation.com.

SECURITY.

We will use at least industry standard security measures on the Site to protect the loss, misuse and alteration of the information under our control. While there is no such thing as “perfect security” on the Internet, we will take all reasonable steps to insure the safety of your personal information. For example, our policy is that only those individuals who need your personally identifiable information to perform a specific job are granted access to that personally identifiable information. Likewise, all employees and contractors are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

ENFORCEMENT.

Refrigeration Innovation encourages individuals covered by this Policy to raise any concerns about our processing of personally information by contacting Refrigeration Innovation as set forth below. Refrigeration Innovation will seek to resolve any concerns.

CONTACT INFORMATION.

All inquiries concerning this Policy and the Site or Services in general may be sent via email to service@Refrigeration Innovation.com or via postal mail to Refrigeration Innovation, 11250 Harter Avenue Suite E, Woodland, California 95776

TRANSFER OF INFORMATION.

If Refrigeration Innovation elects, in its reasonable discretion, to transfer ownership or control of the Site or Services to a third party, whether or not in the context of an acquisition, merger, or reorganization, you consent to the transfer of your personally identifiable information and non-personally identifiable information by Refrigeration Innovation to that third party, provided that all use of your information by that third party remains subject to the terms of this Policy.

Customer Support and “How To” FAQs

We are offering a set of helpful hints, tips and explanatory videos below to answer common questions about our products and services. The list of resources will be expanding over time as we add new solutions and expand our knowledge base. Please scan the list of FAQs below or search for a keyword to see if we've already anticipated your question.

If you need extra help - or just need one of our helpful team to get in touch - please let us know.

Need to get more support? – contact us

Activating the defrost function on a TS2

Switching a TS2 into defrost mode is a straightforward process as illustrated in this video. To do this you will need a RI Magik Wand magnetic programming tool.

Need to purchase a Thermo-Simple 2? Go to our store

Checking and changing settings on a TS2

You can check or change settings on a T2 with a simple combination of "touches" as illustrated in this video. The important device thats required is a RI Magik Wand magnetic programming tool.

Need to purchase a Thermo-Simple 2? Go to our store

How do I unlock a ThermoSimple device?

Unlocking a ThermoSimple 1 to change settings is simple and secure. As illustrated in the video, the important tool is a RI Magik Wand programming tool or other strong magnet which is used to run through the unlock and confirmation sequence. You also have to know the unlock pass code for the device. Spare RI Magik Wand tools are available from our online store below.

You need an extra magic wand? – Go to our store

What are my options on ThermoSimple power supplies?

ThermoSimple products have a variety of power supply choices - configurable to offer the most convenient ways to route current to the devices when they are in prominent locations.

All options are available from our online store below.

Need to purchase parts? Go to our store

Is there a power supply component supporting multiple ThermoSimple devices?

ThermoSimple devices in a single location can be powered from a single 120v adaptor using a multi-tap supply harness.

All options are available from our online store below.

Need to purchase parts? Go to our store

How do request a log in ID for the ThermoSimple Cloud?

We'd like to make an offer for you to explore our new SensorSimple Cloud monitoring service. In our demo labs, we've hooked up some SensorSimple wireless devices in various locations so you can get a feel of the device capability and how the functions of cloud monitoring and alerting operate. Please just complete the online form and we'll send you some personalized credentials.

Make on online demo request now