Customer and Partner Success Stories

Meals on Wheels Yolo County

Protecting Food for our Seniors

MOWYolo logo“We prepare over 80,000 meals every year at our Meals on Wheels facility. So, naturally, we have a walk-in refrigerator as well as a walk-in freezer in our kitchen, and those pieces of equipment are vital to the storage and rotation of food necessary in the preparation of meals for our seniors.

On occasion, we’ve had issues with that equipment not remaining at correct temperature, and even have experienced the freezer door popping open on its own during a weekend. This necessitates us throwing out food that has been compromised, thereby increasing our food costs in order to feed our clients. One thing a non-profit organization doesn’t need are extra and unplanned costs!

Since we have been using the SensorSimple sensors and Cloud Monitoring Solution, it has allowed our Kitchen Manager and myself to check on the status of these refrigeration units, and to rest easy, knowing that we will be alerted to a temperature problem in the kitchen overnight, over weekends and over holidays. The system also emails us an automatically generated report every 24 hours, and notes the hourly temperature in each unit. These reports are also stored in the cloud, so that we have a historical record, should we need it for review with maintenance technicians.

Our experience with the SensorSimple System has been excellent, and I would highly recommend it.” Christi Skibbins, Executive Director Meals on Wheels Yolo County


Pet Food Express

Simple and effective solution for temperature monitoring

PFE logo 1“We have been using the Thermosimple gauges in our Pet Food Express stores for about a year. The gauges make it so simple for our stores to monitor the freezer temperatures while they are focused on serving our customers. I am thrilled to be adding Sensor Simple freezer monitoring! We can see how our store freezers are performing in real time, from anywhere! We are able to react to freezer alarms immediately and protect our product! These gauges are easy to install, use and read. What another simple and effective solution!” Carol Horn Davis, Senior Manager of Construction (Pet Foods Express)

Pet Food Express has been expanding their frozen pet food selections and needed a remote and local temperature monitoring solution to allow them to react quickly and seamlessly to address any temperature issue as it arises. They are dedicated to food safety and maintaining the highest quality standards. Deploying SensorSimple and Thermo-Simple was the optimal solution for this major pet food retail chain and, as a result they experience peace of mind knowing they are both locally and remotely protected against refrigeration failures 24/7/365.


Primal Pet Foods INC

WiFi Freezer monitoring delivers peace of mind

Primal Petfoods had an all too common production and distribution challenge. Their very popular pet offerings - Primal Formulas, Mixes and Grinds - are made with fresh, antibiotic- and steroid-free whole muscle meat, organ meat and meaty bones with no added hormones. And their very freshness requires high grade refrigeration and freezer storage at production and distribution plants to retain the quality of the products as they arrive in retail stores.

The team at Primal was very pleased to hear about the SensorSimple solution which, as a wireless temperature measurement solution that uses existing WiFi networks, seemed to be a good fit for their needs. They were even more impressed when the installation was demonstrated to be as simple as attaching the sensor module to the wall of the freezer! Now the hourly checking process can be done from anywhere through any mobile device or desktop web interface.

“Prior to wireless monitoring of our cold storage units, I was walking into the storage freezers with a thermometer and notebook." commented Zachary Pitt, Facility Manager for Primal Pet Foods Inc. "SensorSimple not only keeps me out of the cold, it allows me to share the trends and data with my team with just a few clicks of the mouse!”

Not only does SensorSimple automate the tedious routine checking process, it also promptly alerts the team of any unusual or exceptional conditions that may arise on site.


Whole Foods Market

Reducing food loss through employee empowerment

“When it comes to food safety, there are two elements: the human element and the equipment element. This solution eliminates both human error and equipment error - it’s easy for everyone to identify issues and know when to take action.” Rosie Cerna, Environmental Health & Safety Engineer (Whole Foods Market IP, L.P.)

Whole Food Market illustrates a classic supermarket and food service challenge - how to empower tWholeFoodsLogo 230x230he entire store team to identify, report and solve refrigeration and freezer issues on the floor of a store. When you have hundreds of thousands of dollars of stock at risk of loss, or the potential implication of contamination and customer illness when problems are not caught, a comprehensive monitoring solution is vital. Deploying a range of products from RI was the solution for this major retail supermarket chain and, as a result, the company has seen improvements in response time to cold chain issues and dramatic reductions in consequential food loss.


A&I Refrigeration

So simple, so easy, so obvious!

AI logo 1"When I first saw the RI products I was really surprised and impressed! Something so simple, so easy to hook up, and with such an obvious visual alarm indicator is a winner when it comes to saving grocers and restaurant managers from product loss," commented Ray Fontanilla, owner of A&I Refrigeration in Hawaii.

Rays' customers have high standards when it comes to the installation of food service temperature monitoring equipment. Legacy analog thermometer equipment is outdated when it comes to accurate measurement and high integrity record keeping. For an innovative approach that fills these gaps, Ray recommends installing or retrofitting the Thermo-Simple or SensorSimple solution from the team at RI. They are simply technically superior offerings for monitoring, record keeping and alerting, yet easy to install and set up for companies for companies like Ray's. And they certainly don't break the bank.

Ray and his team have installed RI's solutions more times than they can count, with customers all over the Big Island, Kauai, Maui and Oahu. One of the most memorable reactions from clients was in the ice cream trade. They were very enthusiastic about the protection offered to the ice cream freezers - which must be some kind of critical economic foundation in a place like Hawaii. "The devices were so clearly displaying a fault condition that store personnel and even customers were reporting the problem. End result - we were able to save the stock from a complete meltdown!"


Catapulting a global brand to being an industry leader in food safety

costco q55

costco logo 3
Costco first began using Thermo-Simple in 2005. And, although they initially limited their tests to three Arizona warehouse locations, in only one year Thermo-Simple had become part of the standard U.S. domestic specification for Costco warehouses.
Fast forward to the present day where Thermo-Simple is in over 600 Costco warehouses globally, with more than 24,000 units installed. More important than volume, are the changes we helped foster within Costco as a company and the overwhelming savings it has delivered to their bottom line.

These savings have come from instant efficiency, saving thousands upon thousands of hours that used to be consumed by temperature measurement and recording routines in every store nationwide. Moreover, the simplicity and effectiveness of Thermo-Simple has been a major component in helping Costco cut their food loss to its lowest margin in the history of the company and was the linchpin for the implementation and success of Costco’s highly regarded global food safety program.

In the end, Thermo-Simple became more than a replacement hardware choice. It became a catalyst for a powerful operational strategy that amplified the expertise of only a few HACCP trained staff members into the empowering hands of over 180,000 Costco employees. In an instant, every employee suddenly became a key factor in driving food safety and saving the company thousands of dollars each and every day. And now, with a track record of success and Thermo-Simple working across the board, they have become the perceived industry leader in food safety and food loss prevention.



If saving thousands each month at every store isn’t convincing enough, how about saving $200,000 at just one store in just one incident?

wf logo 3Whole Foods Market began slowly intewhole foods q55grating Thermo-Simple into their stores in 2008. However the game-changing moment didn’t arrive until 2010.

It was then that a new Whole Foods store was being opened in California. Thermo-Simple thermometers were installed throughout the store and the team was set for their grand opening. Then, in the first month of operation, employees throughout the store noticed the Thermo-Simple devices flashing in alarm mode. Strangely, they could see no other warning alerts - which were hooked to the traditional alarm system. Yet the Thermo-Simple alarms continued to signal out of range temperatures.

After calling a service technician onsite they discovered that the main compressor system was offline and the traditional alarm system had failed to alert them due to a network communication error.

Despite all of the problems that were occurring quietly behind the scenes, Thermo-Simple still effectively kept the problem front and center for everyone to monitor. And more important than that, Whole Foods were able to save over $200,000 in product in this single instance. All thanks to Thermo-Simple.

Needless to say, Thermo-Simple is now currently part of the standard specification for equipment in almost every domestic Whole Foods Market location.

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